We offer free standard shipping on all orders within the continental United States. Orders typically process within 2-3 business days and are delivered within 5-7 business days. Expedited shipping options are also available at checkout for an additional fee. International shipping rates and delivery times vary by destination. See more

Yes, we want you to be completely happy with your purchase. If you are not satisfied, you can return or exchange the bag within 30 days of receipt. The item must be in its original condition and packaging. Please contact our customer service team to initiate the return process and receive a prepaid return shipping label. See more

To maintain the beauty of your raffia handbag, avoid exposing it to excessive moisture and direct sunlight for prolonged periods. To clean, gently wipe the surface with a damp cloth and let it air dry. Avoid using harsh chemicals or abrasive materials as they can damage the raffia.

Yes, we are committed to sustainability and ethical sourcing. The raffia used in our handbags is harvested responsibly and supports local artisans. Our production processes also aim to minimize environmental impact, ensuring you receive a product that is both beautiful and eco-friendly.

We strive to ensure every product arrives in perfect condition, but if you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide a prepaid return shipping label for the damaged product. Your satisfaction is our top priority.